Shipping Policies

IMPORTANT: These shipping policies are valid as of January 2026.

All orders placed in our online store are subject to payment confirmation, product availability, delivery coverage, and logistical operations.

Payment Confirmation.

The preparation and shipping time begins once payment has been confirmed. This confirmation will be sent to the customer via email.

If using any of the following payment methods, confirmation may take up to 24 business hours:

• Bank deposit

• Mercado Pago

• Electronic transfer

• Oxxo payment

To expedite this process, you can send your proof of payment via WhatsApp: +52 (999) 301 9473

Once payment is confirmed, we will prepare your package for shipment.

National Shipping

National shipments are made through our various courier services.

Estimated delivery is 2 to 3 business days for domestic shipments, once the order has been processed, subject to coverage, availability, and logistics operations.

This timeframe may be extended during promotional periods, sales, or peak seasons, as well as due to weather conditions, traffic, delivery coverage, holidays, or situations beyond the control of CEH México en la Piel.

In remote areas or areas without delivery coverage, the order will be shipped using the available method for the registered address.

Domestic Shipping Costs

Domestic shipping is free for purchases of $1,200 MXN or more.

For purchases under this amount, a fee of $150 MXN per shipping label will be applied.

International Shipping Costs

Shipping to the United States of America (USA) is free for purchases of $260 USD or more.

For purchases under this amount, a fee of $23 USD per shipping label will be applied. Shipping to Canada is free on orders over $260 CAD.

For orders under this amount, a $23 CAD shipping fee will apply.

Delivery Address

Your order will be shipped to the address entered in the "Recipient Information" field on the order form at www.cehstyle.com. You can receive your order at your home, office, workplace, or any location accessible to the courier service.

It is the customer's responsibility to verify that the delivery information is complete and correct before finalizing their purchase. CEH México en la Piel is not responsible for delays or issues resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Days

Deliveries are made Monday through Friday, excluding holidays.

Delivery times depend on the courier service's logistics and coverage in each area.

International Shipping

At CEH México en la Piel, we craft and ship our guayaberas with high standards of quality and artisanal care. We are committed to providing a clear, secure, and transparent international shipping process for our customers in the United States and Canada.

1. Shipping Destinations

We currently ship internationally exclusively to:

• United States

• Canada

If you require shipping to another country, please contact us to check availability.

2. Processing Time

All orders undergo an internal validation, preparation, and quality control process before being shipped.

• Processing time: 2 to 3 business days.

• This period begins once payment is confirmed.

• Business days exclude weekends and holidays in Mexico.

Once this process is complete, your order will be shipped. 3. Authorized Shipping Companies

We work with recognized international carriers to guarantee security and traceability:

• DHL

• FedEx

• Estafeta

The shipping company selected will depend on the destination, package weight, and logistical availability.

4. Estimated Delivery Times

Transit times begin once the package has been delivered to the shipping company.

Shipments to the United States

• Estimated time: 3 to 8 business days

Shipments to Canada

• Estimated time: 5 to 9 business days

Important: These times are estimates and may vary due to external factors such as weather, high logistical demand, or customs processes.

5. Taxes, Duties, and Customs Regulations

Orders to the United States

In accordance with the U.S. Customs and Border Protection de minimis regulations:

• Orders with a declared value of less than $800 USD generally enter duty-free and free of import taxes.

• If the total order value exceeds $800 USD, import duties, taxes, and charges may apply.

In such cases:

• The customer will act as the Importer of Record.

• They will be responsible for covering any costs, taxes, duties, or customs fees required by U.S. authorities.

Orders to Canada

All shipments to Canada are made under the DDU (Delivered Duty Unpaid) method.

This means that:

• The customer is responsible for paying any applicable import taxes, duties, or fees.

• The Canada Border Services Agency may determine charges such as:

• GST (Goods and Services Tax)

• HST (Harmonized Sales Tax)

• Applicable textile duties based on tariff classification.

These charges must be paid by the customer before the package is released and delivered.

6. Tracking and Monitoring

All our shipments include:

• Tracking number.

• Transit updates provided by the shipping carrier. 7. Customs Delays and Force Majeure

Although we strive to ensure fast and secure deliveries, we cannot be held responsible for delays resulting from:

• Customs inspections.

• Documentation or merchandise review delays.

• Logistical backlogs at the parcel carrier.

• Weather events.

• Force majeure events.

Any additional time resulting from these factors is beyond our control.

8. Correct Customer Information

It is the customer's responsibility to provide:

• Correct full name.

• Complete and valid address.

• Correct postal code.

• Contact phone number.

Incorrect information may result in delays, additional costs, or returns. 9. Package Rejection or Customs Abandonment

If the customer rejects the package or fails to pay the taxes/duties required by customs:

• The order may be returned to the sender or declared abandoned by customs.

• Return, storage, or destruction costs are non-refundable.

• The refund (if applicable) will be issued minus these logistical and administrative costs.

10. Contact

For any questions related to your international shipment, delivery status, or customs processes, our customer service team is available to assist you.

Contact Information:

Email: [email protected]

Phone: +52 (999) 301 9473

WhatsApp: +52 (999) 301 9473

Order Tracking

Once the shipping label has been generated, you can check the status of your order in the "Your Account" section, under "Orders."

You will also receive your purchase confirmation and tracking information in the email address you registered when placing your order. It is important to verify that your contact information is correct before finalizing your purchase, as any errors in the email address could prevent you from receiving confirmations, updates, or information related to your shipment.

You can also track your order directly using the tracking information provided by DHL, Estafeta, and FedEx.

Order Issues

Any issues related to shipping should be addressed directly with our customer service team through the available contact methods. For support, please contact us at:

email: [email protected] or call and/or send a WhatsApp message to: +52 (999) 301 9473. At CEH México en la Piel, we are proud to bring the tradition, elegance, and quality of our garments to you. We are committed to providing you with a safe and transparent shopping experience and assisting you at every stage of your order, from selection to final delivery.